Return Policy
We strive to make your shopping experience with us as seamless as possible. Below you will find our returns policy, so that you can shop with confidence on emery-yorkshire.com.
How to Return/Exchange an Item
- Contact Us: Before returning an item, please contact us via email at info@emery-yorkshire.com.
- State Your Order Number: Please state order number and reason for return in your email.
- We'll Send You the Return Form: Once we have received your request, we will send you the return form and further instructions.
Return Conditions
- All returned items must be in their original condition, including tags and packaging.
- The customer is responsible for the return costs. A traceable method must be used otherwise the return cannot be processed.
- Please note, according to UK Consumer law, hygiene products such as underwear, beauty, and health products cannot be returned simply for a change of mind. However, if the product is faulty, not as described, or unfit for its intended purpose, you have the right to a remedy.
Return Address
Our return address is located in Asia. When we send you our return form, you will find the correct return address on there.
Thank you for your understanding and cooperation. If you have any further questions or concerns, please do not hesitate to contact us. We are here to help!
Sincerely,
Emery Yorkshire Customer Service
info@emery-yorkshire.com